Welcome to Evolve Process Solutions (“we,” “us,” or “our”). We provide white-label property management outsourcing and virtual assistant support to businesses, tradespeople, founders, and property professionals.
By accessing our website (www.evolveprocesssolutions.com) or using our services, you agree to these Terms of Service. Please read them carefully.
1. Overview of Our Services
Evolve Process Solutions acts as an operational and administrative partner. We offer:
- Outsourced Property Management: Back-office support acting under your brand, including maintenance coordination, tenant/landlord communications, compliance tracking, and tenancy administration.
- Virtual Assistant (VA) Services: Flexible administrative, operational, inbox, calendar, invoicing, and CRM support for growing businesses.
We deliver our services as an independent contractor. Nothing in these Terms creates a partnership, joint venture, or employer-employee relationship between us and you or your team.
2. Operating Under Your Brand (White-Label Services)
Where agreed, we perform services on your behalf, acting seamlessly under your business brand:
- Authority: You give us permission to communicate with your clients, landlords, tenants, and contractors using your branding, designated email accounts, or phone systems.
- Brand Standards: You agree to provide us with clear guidelines, access, and instructions required for us to represent your business accurately.
3. Client Responsibilities & Financial Approvals
To enable us to deliver exceptional service, you agree to:
- Provide Accurate Information: Supply timely, accurate, and complete information, credentials, and documentation required for us to perform the work.
- Financial Approvals: Retain ultimate financial responsibility for expenses incurred on your behalf (e.g., approving contractor quotes, third-party software subscriptions, or statutory inspection fees). We do not commit your business to financial obligations without your prior approval.
- Final Decision-Making: While we manage day-to-day coordination, you retain ultimate legal responsibility for your business operations, client contracts, and property portfolio management.
4. Property Management Specific Terms
A. Maintenance & Contractor Coordination
We coordinate maintenance and repairs using vetted, accredited, or client-preferred third-party contractors.
- Contractor Liability: Independent contractors carry their own liability. While we verify credentials to reasonable standards, we are not liable for property damage, delays, or defective work caused by third-party tradespeople.
B. Property Compliance
We track, flag, and coordinate statutory compliance items (such as EPCs, Gas Safety, EICR, Fire Risk Assessments, etc.).
You remain legally responsible as the agent or property owner to ensure legally mandated work is approved and funded in time to satisfy legal requirements.
5. Billing, Plans, and Scalability
- Flexible Scaling: VA and administrative hours can be adjusted based on your agreement (e.g., retainer, hourly, or package basis).
- Payment Terms: Invoices are due according to the payment schedule outlined in your specific Service Level Agreement (SLA) or Order Form.
- Late Payments: We reserve the right to pause services if invoices remain unpaid past the due date.
6. Confidentiality & Data Protection
We handle sensitive business operations and take privacy seriously:
- Confidentiality: Both parties agree to keep all non-public business information, client data, operational processes, and trade secrets strictly confidential.
- Data Protection: We comply with applicable data protection laws when handling personal data on your behalf (e.g., tenant details, customer records). You confirm you have the proper consents to share this data with us for processing.
7. Intellectual Property
- Your Property: You retain full ownership of your branding, customer lists, business data, and proprietary materials provided to us.
- Our Property: We retain ownership of our pre-existing Standard Operating Procedures (SOPs), internal tools, website content, and methodologies.
- Work Product: Any customized documentation or administrative deliverables created specifically for your business become your property upon full payment.
8. Limitation of Liability
To the fullest extent permitted by law:
- Indirect Damages: Evolve Process Solutions will not be liable for any indirect, incidental, special, or consequential loss of profits, revenue, or business opportunities.
- Liability Cap: Our total liability for any claim arising out of or relating to our services will not exceed the total amount paid by you to us in the three (3) months preceding the event giving rise to the claim.
- Emergency Situations: While we make every effort to respond swiftly to property emergencies, we are not liable for damages resulting from events outside our reasonable control (e.g., severe weather, utility outages, contractor unavailability).
9. Termination
Either party may terminate the service agreement by providing written notice in accordance with the notice period specified in your SLA (typically 14 to 30 days).
Upon termination, we will hand over all relevant administrative records, inbox access, and customer data in our possession, subject to all outstanding invoices being paid in full.
10. Website Usage & Third-Party Links
- Informational Content: Content on this website is provided for general information purposes only and does not constitute formal legal or professional advice.
- Prohibited Use: You agree not to misuse our website, attempt unauthorized access, or copy our brand assets without written permission.
- Third-Party Links: Our website may contain links to external, third-party websites or services that are not owned, operated, or controlled by Evolve Process Solutions. We have no control over, and assume no liability or responsibility for, the content, privacy policies, practices, or availability of any third-party websites. Accessing external links is done strictly at your own risk.
11. Force Majeure
Neither party shall be held liable or responsible for any failure, delay, or interruption in performing its obligations under these Terms if such delay or failure is caused by events beyond its reasonable control. This includes, but is not limited to:
- Natural disasters, severe weather events, fires, or floods.
- Telecommunications failures, regional or national internet blackouts, software outages, or power grid disruptions.
- Acts of government, lockdowns, civil unrest, war, or major industrial disputes.
In the event of a Force Majeure situation, we will make reasonable efforts to resume normal operational support as quickly as circumstances allow.
12. Changes to These Terms
We may update these Terms of Service occasionally to reflect changes in our services, technology, or legal obligations. Updated versions will be posted on this page with a revised “Last Updated” date.
13. Governing Law, Jurisdiction & International Services
- Governing Law & Jurisdiction: These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Parbhani, Maharashtra, India.
- Cross-Border Delivery: Services are executed and delivered remotely by Evolve Process Solutions from our operational offices in India to support your UK-based business operations.
- UK Data Protection Compliance: When handling personal data on behalf of UK clients (such as tenant, landlord, or customer records), we maintain strict international data security standards and process data in accordance with applicable UK GDPR requirements.
14. Contact Us
If you have any questions regarding these Terms, please contact us at:
Company Name: Evolve Process Solutions
Email: admin@evolveprocesssolutions.com
Address: Parbhani, Maharashtra, 431401, India
